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Contact us

Contact Us

At Spinboss casino, we value your time and are committed to providing you with the best possible support experience. Our goal is to make it easy for you to get help when you need it.

Live Chat Support

Our live chat support team is available 24/7 in English, Dutch, German, Swedish, Norwegian, Spanish, Polish, Romanian, Czech, and Portuguese. You can start a conversation with us at any time by clicking on the "Live Chat" button located at the bottom right corner of your screen.

Email Support

If you prefer to contact us via email, please use the following address: [email protected]. Our email support team is available 24/7 and will respond to your query as soon as possible. Please note that response times may vary depending on the volume of emails we receive.

Help-Centre Access

Our help-centre is a comprehensive resource where you can find answers to frequently asked questions, troubleshooting guides, and other useful information related to Spinboss casino services.

FAQ References

For quick access to our most commonly asked questions, please refer to our FAQ page. We regularly update this section with new information, so be sure to check back if your query is not answered the first time around.

Verification or Account-Help Support

If you need assistance with account-related matters such as verification, password recovery, or deposit/withdrawal issues, please contact our support team via live chat or email. We will do our best to resolve your issue promptly and efficiently.

Responsible Gambling Assistance

We take responsible gambling seriously and are committed to providing a safe and secure gaming environment for all our users. If you or someone you know is struggling with problem gambling, please visit our responsible-gambling page for resources and support information.

Technical Support

For technical issues related to your device or software compatibility, please contact our technical support team via live chat or email. We will work closely with you to resolve any technical difficulties you may be experiencing.

Complaint or Dispute Guidance

In the unlikely event that you need to escalate a complaint or dispute, please follow these steps:

  1. Contact us via live chat or email and provide as much detail as possible about your issue.
  2. Our support team will review your query and respond with a proposed solution or next steps.
  3. If necessary, we may require additional information from you to facilitate the resolution process.

Communication Response Expectations

We strive to respond to all queries within 24 hours during our business operating hours (Monday - Friday 9 AM - 5 PM GMT). Please note that response times may vary depending on the volume of inquiries and support requests.